Frequently Asked Questions
1. What are your office hours?
Monday - 12:00-4:00pm
Tuesday - 9:00-4:00pm
Wednesday - 9:00-6:00pm
Thursday - 9:00-6:00pm
Friday - 9:00-4:00pm
Saturday - 9:00-12:30pm
Sunday - CLOSED
*Check our social media for updated on hours
2. Where are you located?
We are located at 805 Victoria St. SOUTH in Kitchener. We are located
approximately halfway between Fischer-Hallman Rd. and Westmount Rd. West.
The entrance to the building is off of Monte Carlo St.
3. Can I use my GPS to get directions to KW Gymnastics?
No. In our experience, many GPS systems will lead our members to 805 Victoria St. North,
rather than 805 Victoria St. SOUTH in Kitchener. However, if you
use Google Maps and search for "Kitchener-Waterloo Gymnastics Club," it will lead you
to our location.
Click here to see our club location on a map.
4. How do I register?
Registrations can be completed online only. We DO NOT do registration over the phone. All members are required to create a login and profile on JackRabbit. Please be sure to confirm all information is correct on your “My Account” page. Any future registrations can be done from the “Enroll” page
5. How long are your sessions?
KW Gymnastics offers three sessions that vary in length. Our Fall sessions run from September to December. Our Winter sessions run from January to April. Our Spring Sessions run from May to June. We also hold shorter, 4 week sessions during the months of July and August.
Camps take place over March Break, throughout the summer, on PD Days and over the holidays.
Each program level has different run times that can range from 30 minutes for speciality classes and 45 minutes for Parent & Tot to 90 minutes for our Recreational and Adult Programs.
6. Do you offer any discounts?
Program fees are discounted by 10% for families with three or more children registered in programs. Single athletes registered in two classes will receive a 5% discount on the lower priced class with the exception of advanced classes. If your family has a valid Leisure Access Card, KW Gymnastics offers a 50% discount on tuition fees, once all other funding options have been exhausted.
7. What is the Gymnastics Ontario Fee & how often do I have to pay it?
The Gymnastics Ontario Fee is an annual, non-refundable fee and covers all programming costs. The fee is $45.00 and covers a one year period from July 1 to June 30.
8. What should my athlete wear?
Girls can wear a gym suit or a t-shirt and shorts or leggings or track pants, and bare feet. Boys can wear a t-shirt and shorts or pants and bare feet. Adults taking the Parent & Tot class can wear comfortable clothing and bring running shoes. Athletes with longer hair must keep it tied back for safety.
9. Do you offer make-up classes?
We do not offer make-up classes for children who miss a class for any reason. This includes classes cancelled due to extreme weather conditions. A minimum of 3 athletes are needed during registration for a class to run. We reserve the right to cancel any class that has insufficient numbers.
10. What if my child decides they don't like their program or I need to cancel it for another reason?
Refunds are subject to a $25 administration fee. Refunds/Credits will only be considered up to the midway point of a session. All refunds will be disbursed by cheque if paid by cash or debit. If you have paid by credit card the amount will be put back onto the same card originally used.
Any child who does not have sufficient attention span to enable him/her to follow the coach's instructions harasses other athletes, puts his/her own safety, and/or that of other gymnasts, at risk may be asked to withdraw from the program. Any fees paid in advance will be refunded. Participant safety is our primary concern.
Other cancellations for extenuating reasons will be addressed on a case-by-case basis.
11. What about credits and transfers?
Credits are good for one year from the date of the credit. It can only be transferred among siblings. KWGC will allow one class transfer per session without an administration fee.
If the family requires a second transfer a $10.00 administration fee will apply. Transfers are only permitted if there is room.
12. How will I know if a class is cancelled due to extreme weather?
If classes are cancelled due to extreme weather conditions, 570 News, our Facebook page , and our website page will be updated.
13. How can I find out more information about upcoming registrations and other special events?
We welcome and encourage you to sign up to be on the KW Gymnastics Club e-mail list. Due to new Anti-Spam Legislation, only those customers who sign up will be able to receive this information. We also post updates on our website, monitors, and bulletin boards in our facility.
14. Do you have open gym?
KWGC does not have open gym but we do have adult gymnastics classes. Check out our adult gymnastics program page for more information on currently offered programs.
15. What is the difference between Beginner, Intermediate, and Advanced categories?
Each category has a minimum of three levels in it. The beginner category is for levels 1-3, the intermediate category is for levels 4-6 and the Advanced category is for levels 7-12. Athletes will spend at least one session on each level, meaning they will spend a minimum of a year in each category. Classes are subdivided by skill level. The skill divisions allow coaches to focus on continual progression.
Terminology: categories—beginner, intermediate, advanced.
Classes-in gym time
Session-fall, winter, spring, summer
Levels—recreational 1-12, tumbling 1-12, trampoline 1-12, kindergym 1-6
16. How long does it take to complete a level?
Each athlete is different, typically, athletes will spend a minimum of one session on each level, however, in higher levels it is common for athletes to spend multiple sessions on the same level as skills are more challenging and require more time to learn and master.
17. My child has done Kindergym for 3 years why are they in Recreation Level 1?
The kindergym and recreational program have different testing systems and different expectations. Kindergym is focused on the fundamental idea of skills, compared to the recreational program which is focused on the mastery of skills. As athletes grow in age and skill level, it becomes crucial they master lower level skills before progressing to ensure a safe progression into more challenging skills.
18. My child seems to do the same thing every session, are they actually progressing?
The level system implemented in the Fall of 2015 focuses on the building of skills. As a viewer, it may appear your athlete is working on cartwheels sessions after session, however, fundamental skills (such as the cartwheel) are repeated and added to. Slights changes such as hand placement make connecting skills more efficient and technique adjustments allow athletes to further master basic skills which leads to the safe learning of more challenging skills.
19. What is the athlete to coach ratios?
20. Are the staff at KWGC Trained?
All coaching staff who work individually with a group of athletes have received their qualifications through the national coaching certification program (NCCP). At a minimum, to be a foundation trained coach, individuals must go through 3 full days of training. Many coaches at KWGC have higher levels of certification beyond their foundations.
21. When will my child learn how to do “flips?”
At KWGC we are a progression/skill-based level system which moves athlete through a number of fundamental skills in order to prepare them for safely learning handspring and salto skills later. Each athlete will work at their own pace through the level system. Athletes must master fundamental skills, and movement patterns before attempting more difficult skills for their own safety.
22. What should my child wear to class?
All athletes must have long hair tied back, bare feet, and all jewelry removed. Athletes can wear a bodysuit or other athletic clothing. Shirts that will not go up over their heads when upside down are ideal, as well as bottoms that do not have buttons or zippers. Skirts/tutus/dresses are not recommended as they get tangled and caught on equipment and can rip.
23. Is gymnastics a safe sport?
Like all sports/activities, gymnastics does have some risk elements, however, our staff is trained to provide a safe learning environment that allows athletes to learn skills through progressions in a safe manner. All of our surfaces and equipment in the gym are padded and are reviewed monthly during a safety inspection conducted by our Joint Health and Safety Committee.
For general program questions please contact us:
Address: 805 Victoria Street South, Kitchener